Return Policy

At Chairman Enterprise, customer satisfaction is our priority. We understand that sometimes returns are necessary, and we’re here to assist you through the process. Please read the guidelines below to understand our return policy.

1. Eligibility for Returns

• Returns are accepted for unused, undamaged items in their original packaging.
• To be eligible, products must be returned within 14 days from the date of purchase or delivery.
• Custom orders, special orders, and items marked as “final sale” are non-returnable.

2. Conditions for Return

• Returned items must be in original condition with no signs of wear or damage.
• All original packaging, manuals, and accessories must be included.
• Products that have been installed, altered, or damaged will not be accepted for return.

3. Return Process

• Contact Us: Begin your return by contacting our team at [Your Contact Email] or [Your Contact Number]. We will provide further instructions and an authorization code if the return is approved.
• Prepare the Package: Securely pack the item in its original packaging with all included components.
• Ship the Return: You are responsible for the cost of return shipping unless the item was received damaged or defective. We recommend using a trackable shipping service.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We may request photos of the damaged product to process the claim.
• We will offer a replacement, repair, or refund for damaged or defective items at no additional cost.

5. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of the refund.
• Approved refunds will be processed within 7-10 business days via the original payment method.
• Please note that shipping charges and any restocking fees may be deducted from the refund, unless the return is due to our error.

6. Exchanges

• We offer exchanges for eligible items if the replacement product is available.
• If you would like to exchange an item, please contact us to check stock availability and begin the exchange process.

7. Non-Returnable Items

• The following items are not eligible for return:
  • Custom and special orders
  • Items marked as “final sale”
  • Products that have been used, altered, or damaged after purchase

8. Restocking Fee

• A restocking fee of 15% may apply to certain returns, deducted from the refund amount.